Mobile services operator life:) announces the launch of an alternative type of customer care – online chat with its call-center. Any subscriber can benefit from online chat with life:) call-center via operator’s official website, getting prompt answers to questions regarding life:) services.
From now on, Ukrainian mobile services operator life:) affords its customers an opportunity to consult with the call-center operators via web-chat in real time. This is an alternative to short number 5433.
The project of web-chat with life:) call-center has been implemented by specialists of Global Bilgi company, which provides outsourcing call-center services to life:) and grants high level service to life:) customers.
Using chat, users may ask any questions regarding life:) services, and get quick and complete answers. The only restriction for users – they should follow rules and ethics of chat communication. Online chat with the call-center is available 7 days a week from 7:00 to 22:00.
To start online chat, a subscriber should choose “Subscription and Customer Care” section on the website and press “Online Call-Center” button with a link to the service. To start chat with a call-center representative, one should follow the link and fill a request form, specifying name, phone number, email address, and then ask a question.
A client may also order a copy of instructions he has obtained via chat to be sent to his/her email address.